Shipping & Returns
We usually process and ship Your order the same day, but sometimes it takes up to two working days from the date when the order was placed. For example, if you place an order on Friday or over the weekend, your order will be sent by Monday or Tuesday at latest. Also, we don’t ship on national holidays or any other day that the Post Office or Courier Company regards as a “non working” day.
Domestic Shipping / Serbia
Shipping is done via Dexpress, through it’s “The next day” delivery option.
Shipping rates can vary based on the location it’s shipped to, as well as the number and type of items you order (weight/size).
Shipping is done via Post Express. The delivery time depends on the location it's shipped to.
Also, the shipping rates can vary based on the location it’s shipped to, as well as the number and type of items you order (weight/size).
In all honesty, the fact that You are even reading this does not makes us happy at all. So needless to say, all returns will not be happily accepted, but will be accepted in case the item has any manufacturing faults and damages, or simply if you don’t like it anymore, of course, within 30 days from your purchase.
Items that are damaged in transport are the responsibility of the selected courier service. Hug More Project will not be held responsible for such misconduct of it’s goods.
Naturally, You can exchange for another product within the same price range, or get a full refund excluding the shipping costs. Shipping costs will have to be covered in total by You, unless it is determined that the fault is our part (wrong item for example). In that case the shipping costs will be covered by us. In order for us to accept them, a return email notification must be sent to us within 3 days upon the delivery date.
Thanks & hugs!